On March 20, Ohio University Culinary Services took the national stage when Application Administrator Brett Chambers presented at the NACUFS Spring Conference in Philadelphia. His session, “Building a Winning Online Ordering & Rewards Program: Strategies for Success,” told the story of how OHIO transformed its dining experience into a digital-first, student-centered ecosystem.

But this wasn’t an overnight success—or a one-person effort. It’s the result of years of iteration, collaboration, and a willingness to evolve alongside student expectations