Results & What's Next
The numbers that prove it worked, and why this story is a roadmap for campuses everywhere.
A limited tool became a central part of campus life.
Annual online ordering revenue — up from $100K when the program began
Students actively engaged in the loyalty community
Students reached by weekly communications, growing each semester
A Story That Resonates Beyond Campus
At NACUFS, Brett’s presentation struck a chord. Dining professionals from across the country connected with the story—not just the results, but the path it took to get there. The questions and conversations that followed made one thing clear: many campuses are trying to solve the same challenges.
OHIO’s approach offered a roadmap.
The most successful dining programs aren't built once — they're continuously reimagined.
Ohio University's transformation shows what becomes possible when a campus commits to meeting students where they are — and keeps iterating. The team continues to expand: finding new ways to engage students, streamline operations, and meet demand wherever it shows up.
For other institutions facing the same challenges, the OHIO story is proof that the gap between where a program is today and what it could become is closer than it might seem.
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