The Challenge
Operating as Three Departments When There Should Only Be One
Inherited Complexity, Unified Vision
When Corewell Health was formed through the consolidation of three major Michigan health systems, its nutrition services department inherited a significant problem: three separate instances of its foodservice platform, three separate databases, and three sets of people who had each built their systems their own way.
For Tony Bogs, Senior Director of Support Services overseeing Nutrition Services, the mandate was clear, but the path was not. Corewell needed to stop operating like three legacy organizations and start functioning as one.
Key Challenges
Three Disconnected Platforms:
Separate databases, separate staff, and separate product libraries made system-wide visibility impossible and standardization a manual ordeal.
An Epic Migration on the Horizon:
Corewell's health system was consolidating onto a single instance of Epic, and nutrition services needed to be ready to connect before go-live.
Doing More with Less:
Declining reimbursements, workforce pressures, and rising patient volumes demanded efficiencies that fragmented systems simply couldn't deliver.
Legacy system instances
Separate databases & product libraries
Hospitals needing a unified platform
Month window to be ready before Epic go-live
The team also faced an internal challenge: staff from each legacy system worried they were losing their seat at the table.
Getting buy-in for a full rebuild—not just a migration—would require a different kind of leadership.
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