Solution & Results
One Platform. One Epic Connection. A Foundation Built to Last.
One System. 24 Hospitals. Built Right the First Time.
Rather than migrating three legacy systems piecemeal, Tony and his team chose to build from scratch using the NetMenu consolidation project as an opportunity to finally construct the department they always wanted. Corewell partnered with Illumia to implement a single enterprise instance of NetMenu across all 24 hospitals.
The team aligned all diet naming conventions, product libraries, recipes, and menus into one unified database over an 18-month runway, deliberately timed to be ready before the health system's Epic go-live. By beating Epic to the finish line with a single connected NetMenu instance, Corewell only had to build the integration once
The Results
SKU consolidation alone tells the story. What was once 10 to 12 variants of a single product like chicken tenders was reduced to two.
When multiplied across an entire product library, the purchasing savings were significant enough that ROI from reduced food costs funded the project.
Reduction in SKUS
1
Unified NetMenu instance for 24 hospitals
1x
Epic integration built once, not three times
ROI ✓
Savings covered project cost
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We've already reduced about 70% of the SKUs we had when we started our journey.
Tony Boggs Senior Director of Support Services, Corewell Health
What Unified Visibility Unlocked
Purchasing Clarity
For the first time, leadership could see whether all 24 hospitals were buying approved products and act on it.
Menu Performance Data
Real-time ordering data shows what patients and customers are choosing, so underperforming items get replaced, not just reprinted.
Operational Performance
Tray delivery times, transport performance, and throughput metrics are all in one system, giving managers the data to improve every shift.
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The patient doesn't want to know anything about our technology system. They want to know their food is accurate, tasty, and got there on time. If our technology helps us do that, they're very happy.
Tony Boggs Senior Director of Support Services, Corewell Health
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