Looking Ahead
From Patient Trays to Full Foodservice Intelligence with QuickCharge
More Than Patient Meals
Most people don't know the majority of meals served within health system foodservice aren't to patients.
At Corewell Health, 80% of meals are retail—cafeteria, grab-and-go, and visitor dining. That means the scale of the operation, and the opportunity for operational improvement, is far larger than people realize.
With the NetMenu foundation in place, Corewell is now planning a QuickCharge deployment to close the loop between what gets sold in retail and what gets tracked in inventory. Quickcharge is Illumia’s retail system designed for healthcare foodservice.
The integration between NetMenu and Quickcharge will allow the system to automatically reduce inventory counts based on actual sales, calculate real-time food cost per item, and trigger reorder alerts, giving Corewell's team the kind of retail-grade analytics that most health systems have never had access to.
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I want to be able to get that sales data of what I'm selling in my cafeterias—and have that number automatically reduce from my inventory so I know what the food cost is and when I need to reorder.
Tony Boggs + Senior Director of Support Services, Corewell Health
The Bigger Picture
Corewell's story is one that resonates across healthcare: the pressure to do more with less, the complexity of mergers and acquisitions, and the challenge of building systems that serve both clinical and commercial needs.
What Tony and his team demonstrated is that a technology migration, when timed right and done with intention, can be the catalyst for the kind of transformation that leadership meetings rarely produce.
For other health systems navigating similar consolidations, Tony's advice is to start with the technology foundation. Get onto one platform. Then build everything else into it from scratch, the way you've always wanted it to look.
Tony Boggs
Senior Director of Support Services
Corewell Health
Key Takeaways
- Align NetMenu consolidation with Epic go-live to build the integration once
- Use the migration as an opportunity to redesign — not just migrate
- SKU rationalization delivers ROI fast enough to fund the project
- Unified visibility changes how leadership makes decisions
- 80% of health system meals are retail— don't overlook that opportunity
How Corewell Health Integrated Epic and Illumia to Cut Waste and Improve Patient Safety
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