About the Health System
Tucson Medical Center HealthCare
Tucson Medical Center HealthCare is a five-hospital health system dedicated to providing quality care and a positive experience for the communities of Southern Arizona. TMC HealthCare has been named among the best regional hospitals by U.S. News and World Report and has earned The Joint Commission Seal of National Quality Approval.
TMC HealthCare uses Illumia’s full suite of seamlessly integrated solutions to manage the entire food and nutrition operation—from back-of-house food production and patient nutrition with on-demand room service to employee cashless accounts and point of sale.
The Challenge
While the foodservice department is operating effectively overall, the TMC HealthCare team noticed the call center was becoming overburdened and patient satisfaction was being impacted. The nursing staff was also spending too much time assisting patients with meal ordering instead of focusing on their nursing duties. It is often a three-way conversation to place the orders in that manner, making the call lengthy and adding volume to an already overloaded call center.
The Solution
The team realized they needed an additional meal-ordering option to offer patients and decided to implement the CBORD Patient app. With the app, TMC HealthCare is able to provide a new, convenient ordering method and reduce the number of calls coming into the call center.
The CBORD Patient app allows patients to self-order from personalized menus by securely connecting to the food and nutrition system for diet order safety and compliance. Menus in the app also include patient-specific nutrition goals, helping provide a better experience that improves engagement and satisfaction.
© 2026 Transact Holdings Inc.