About the Hospital
Duke Raleigh Hospital
The community hospital is known for providing exceptional medical care, and its mission is to inspire hope, advance knowledge, and improve health. However, its traditional food service model did not result in an optimal patient experience. The manual processes for taking meal orders, which must adhere to diet restrictions and nutrional needs, left room for error, created paper menu waste, and caused bottlenecks that prevented on-time meal tray deliveries.
Duke Raleigh Hospital recognized that its foodservice program was an important component of the patient treatment process, and saw value in transitioning to a food and nutrition software platform that could improve its process. It sought to partner with a company with demonstrated expertise, experience, and results. Duke Raleigh Hospital selected Illumia as its vendor.
The Challenge
Duke Raleigh Hospital was operating an out of date foodservice model that required dietary staff to maintain patient rolodex card files and manually change diet orders. It wanted to improve the patient experience and employee satisfaction by transitioning to an updated solution that was based on data, accuracy, and improved outcomes.
The Solution
Duke Raleigh Hospital selected Illumia food and nutrition software solutions to achieve its objective.
© 2026 Transact Holdings Inc.